The Board, CEO and CIO Roles in Dealing with Digital Disruption

Moderator:

• Peter Weill, Chairman, MIT Sloan Center for Information Systems Research (#PeterWeill)

Speakers:

• Jennifer S. Banner, Chief Executive Officer, Schaad Companies, LLC (#JenniferBanner)
• Pablo Ciano, CIO, DHL Express Americas (#PabloCiano)
• Christopher Perretta, EVP & CIO, State Street Corporation (#ChrisPerretta)
• Derek Roos, Co-Founder & CEO, Mendix (@MendixCEO)

Digital disruption is a real threat as well as an opportunity to many industries. In a recent MIT survey, board members estimated that 32% of their company’s revenues were under threat from digital disruption. Responding to, or taking advantage of, digital disruption typically necessitates a change in business model—therefore, the CEO and board need to be involved—but they need the CIO’s help. In recent years, MIT has worked with boards, CEOs and CIOs to learn how to deal with digital disruption. The moderator, Peter Weill, will share his experiences, complemented with MIT case studies and survey results, and will facilitate a conversation about how CIOs are helping their companies thrive in a digital economy.

The Impact of Automation

Moderator:

• Prof. Erik Brynjolfsson, PhD ‘91, Director, MIT Initiative on the Digital Economy (@erikbryn)

Speakers:

• Robbie Allen, SM ‘06, Founder & CEO, Automated Insights (@RobbieAllen)
• Prof. Mary 'Missy' Cummings, Director, Humans and Autonomy Lab, Duke University (@missy_cummings)
• Prof. Tomaso Poggio, Director, MIT Center for Biological and Computational Learning (#TomasoPoggio)
• Prof. Daniela Rus, Director, MIT CSAIL (#DanielaRus)

Digital technologies are fundamental to the leading innovation-driven companies driving our economy. While technology is advancing rapidly, many organizations are not keeping pace. What’s more, the gap between rapidly transforming technology and the slower pace of adoption will grow rapidly in the coming decades as exponential improvements in automation (AI, robotics, networks, analytics, and digitization) affect more and more of the economy. Inventing effective organizations (including their business models, infrastructure, and intelligent data uses) in the digital economy is one of the grand challenges for any Chief Information Officer. This session will discuss the trajectory of AI, robotics and automation, and put forth a call to arms for CIOs to embrace the opportunities they present to today’s leading businesses.

Platform Shift: How New Business Models are Changing the Shape of Industry and the Role of CIOs

Moderator:

• Prof. Marshall Van Alstyne, SM ‘91, PhD ‘98, Fellow, MIT IDE, Professor, BU Questrom School of Management (@InfoEcon)

Speakers:

• Bryan Kirschner, Director, Apigee Institute (@bryan_kirschner)
• Paddy Srinivasan, VP, Products, Xively by LogMeIn (@paddix)
• Jerry Wolfe, Founder & CEO, Vivanda (@wolfeman60)

Companies that can transform their traditional business models into platforms (or network models) will have a competitive advantage based on new insights into pricing, network effects, supply chains, and strategy. These principles show how dotcom companies like Airbnb, Amazon, Apple, and Uber managed, in a relatively short time, to attract millions of clients worldwide. But they apply also to traditional product companies like Sony, shoe companies like Nike, and spice companies like McCormick. New business models helped these companies extend existing transactions to new, associated products and services. Platforms beat products every time. This panel discussion will reveal the secret of Internet-driven platforms.

Pushing the Envelope on Cloud: Building the Foundation for a New Style of IT

Speakers:

• Eric Brown, Managing Director, Accenture (#EricBrown)
• John Welch, Director – Alliances, HP Cloud, Hewlett-Packard Company (@jmwelch)

This breakout panel has limited seating capacity. A ticket is needed to attend, Please reserve one by indicating your lunch preference on EventBrite, and pick up your ticket at check-in. At 12:30, any open seats will be released on a first-come, first-serve basis.
More often than not, technology takes center point in cloud discussions. This limited view misses important aspects of the application and IT operations transformation towards cloud and hence drastically understates the business benefit of cloud. This session will explain all essential elements of a cloud transformation journey including infrastructure, application, and IT process transformation and will highlight a best practices-driven adoption path that maximizes the ROI and lays a solid foundation for the New Style of IT needed in the new digital economy.

Inventing Continuity of Care

Moderator:

• Bill Fox, VP & Chief of Life Sciences, MarkLogic (#BillFox)

Speakers:

• James D. Murray, VP of Information Technology, CVS Caremark Minute Clinic (#JamesMurray)
• Sumit Nagpal, Chief Innovation Officer and Co-founder, Lumira (@sumitknagpal)
• Richard Singerman, SB ‘87, Chief Innovation Officer, TrustNetMD (@richsingerman)
• Andrew H. Watt, MD, CIO, CMIO , Southern New Hampshire Health System (#AndrewWatt)

This breakout panel has limited seating capacity. A ticket is needed to attend, Please reserve one by indicating your lunch preference on EventBrite, and pick up your ticket at check-in. At 12:30, any open seats will be released on a first-come, first-serve basis.
The healthcare industry is in the middle of a socio-technological transformation. Today’s “Continuity of Care” models are based on optimizing clinical and revenue processes in order to improve population health and quality of patient care across the “clinical care-touch” points. In reality, there is not much continuity of care. It breaks down quickly when the patient leaves the care setting. Most care/wellness touch-points are outside the clinical care setting and are in the hands of patients—and are often dictated by socio-economic factors. Emerging mobile devices, wearables/sensors, clouds, and socio-cognitive analytics can play a crucial role by bridging clinical and non-clinical environments in order to provide a true continuity of care. In this session, the panelists will discuss how their organizations are going through such historic transformational change and how they are envisioning their data-driven true continuity-of-care delivery system.

• What key issues are we facing in delivering continuity of care?
• When/where can emerging data/cloud/mobile technological innovations help deliver complete continuity of care in the future?
• What are legal/ethical/privacy issues associated with data-driven continuity of care?

Birds-of-a-Feather Networking Lunch

If you have not selected one of the Lunch Breakout sessions, please join us for a Networking Lunch, on the Main Court of Rockwell. (Enter down the path between the Stratton Center and the Zesiger Fitness Center, see map.) We will have working lunches set up at tables, with "Birds of a Feather" topics posted on signs. Feel free to sit at a table about a topic of interest. Many tables will be facilitated by an ‘expert’ (speaker, sponsor, organizer) who will help lead a lively and interesting discussion. Be prepared to share business cards and get to know other Symposium attendees. It is a chance to network, talk shop and learn something new.

Demand Shaping: How IT Becomes a Distinctive Advantage

Moderator:

• Jeanne W. Ross, Director & Principal Research Scientist, MIT Sloan Center for Information Systems Research (#JeanneRoss)

Speakers:

• Tom Conophy, EVP & CIO, Staples (#TomConophy)
• Hervé Coureil, CIO, Schneider Electric (#HervéCoureil)
• Ralph Loura, VP & CIO, Enterprise Group & WW Sales Operations, Hewlett-Packard Company (@RalphLoura)
• Jim McGuire, EVP & CIO, Charles Schwab (#JimMcGuire)

In the digital economy companies have nearly limitless opportunities to invest in technology. But most IT investments have little (and sometimes even negative) impact on financial performance. Companies cannot afford to invest in “nice to have” business changes. CIOs must lead the charge to ensure that IT investments—and the business changes they demand—have significant, sustainable impacts on performance. Top CIOs are changing the conversation around IT investment through a process we refer to as demand shaping. This session asks CIO panelists to discuss how they are changing the IT investment conversation and the impact of IT on financial performance.

Cybersecurity: New Approaches to Assessing and Maximizing Your Protection

Moderator:

• Prof. Stuart Madnick, SB ‘66, SM ‘69, PhD ‘72, Director, MIT Interdisciplinary Consortium for Improving Critical Infrastructure Cybersecurity, (IC)3 (#StuartMadnick)

Speakers:

• Roland Cloutier, VP & Chief Security Officer, ADP (#RolandCloutier)
• Shuman Ghosemajumder, MBA ‘02, VP, Product Management, Shape Security (#ShumanGhosemajumder)
• Nick Milne-Home, COO & President 1E North America, 1E (#NickMilneHome)
• George Wrenn, VP & Cyber Security Officer, Schneider Electric (#GeorgeWrenn)

SEC Commissioner Luis A. Aguilar has warned that boards that choose to ignore, or minimize the importance of cybersecurity oversight responsibility, do so at their own peril. But how does an organization assess its preparation for cybersecurity and improve its protection? The panelists in this session will describe approaches being adopted by leading organizations and research addressing the strategic, managerial, and operational issues concerning Cybersecurity.

The Internet of Things: Challenges for a Connected World

Moderator:

• Steven Rosenbush, Editor, CIO Journal, Wall Street Journal (@Steve_Rosenbush)

Speakers:

• Michael Chui, Partner, McKinsey Global Institute, McKinsey & Company (@mchui)
• Phil Regnault, MBA ‘00, SVP, Technology Solutions, Hitachi Consulting (@regnault)
• Dr. Richard Soley, SB ’82, SM ’85, PhD ’89, Executive Director, Industrial Internet Consortium (@richardsoley)
• Markus Weinberger, Director Bosch IoT Lab at University of St. Gallen, Bosch Software Innovations GmbH (#MarkusWeinberger)

According to forecasts, there will be more than 14 billion connected devices in the next five to seven years. The efficiencies from a connected world will drive improved user experiences in energy consumption, manufacturing planning, healthcare, and retail, to name a few. How companies respond to the promise of the Internet of Things will vary greatly, based on their own visions for a connected world, their current business models and the challenge of adapting to a “sharing” economy. Will businesses profit, what new revenue streams can be realized, and how might companies plan for the new products, services and architectures that will enable— and secure— the Internet of Things? Hear from a world-class panel of researchers, journalists, and executives on the trends and issues defining this disruptive business and technological phenomenon.

Getting the Data: Approaches to Managing Personal Data

Moderator:

• Prof. Alex ‘Sandy’ Pentland, PhD ‘82, Professor, MIT Media Lab (@alex_pentland)

Speakers:

• Brigham Hyde, Chief Data Officer, Decision Resources (@BrighamHyde)
• Paolo Pelizzoli, SVP, Broadridge (#PaoloPelizzoli)
• Don Taylor, CTO, Benefitfocus (@dontaylorsc)
• Stephen Ufford, CEO, Trulioo (@StephenUfford)

As companies begin to move to a “big data” world, they face the problem of acquiring additional data about customers, and the associated problems of privacy, liability, security, and ethical considerations in general. this session will present an approach to this problem that has been hammered out in discussions between senior regulators and CEOs of multinationals, discuss “living lab” experiments testing this new approach in the real world, and report on how multilateral organizations and nations are beginning to partner with private companies in order to allow them to exploit such data. The panelists will discuss and debate the merits of this approach, and comment on how they manage big data in their organizations.

The Influence of Digital on CIO Leadership

Moderator:

• Nils Fonstad, SM ‘96, PhD ‘03, Research Scientist, MIT Sloan Center for Information Systems Research (@NilsFonstad)

Speakers:

• Shawn Banerji, Managing Director, Russell Reynolds Associates (@HuntingCIOs)
• Brook Colangelo, EVP & CTO, Houghton Mifflin Harcourt (@BrookColangelo)
• Federico Flórez, Chief Information and Innovation Officer, Ferrovial (@FedericoFlorezG)
• Peter Nichol, Principal, PA Consulting Group (@PeterBNichol)

According to MIT research, CIOs have more strategic responsibilities in the digital age. They spend less time managing IT services and more time improving business processes and innovating for external customers. CIOs also are increasingly relied upon to build digital-savvy organizations; as a result, they spend more than a third of their time engaged with non-technical peers. This panel discussion with leading CIOs will explore best practices that expand strategic roles and foster digital leadership throughout an organization.

Cashing in on Your Data

Moderator:

• Barbara Haley Wixom, Principal Research Scientist, MIT Sloan Center for Information Systems Research (@BarbWixom)

Speakers:

• Jessica Donohue, Chief Innovation Officer, State Street Global Exchange (#JessicaDonohueSSGX)
• Steve Emmerich, Chief Architect, ACI Worldwide (#SteveEmmerich)
• Colin Mahony, SVP & GM, Big Data, HP (@cpmahony)
• Don Stoller, EVP Operations and Sales Support, Healthcare IQ (#DonStoller)

In a digital economy, data (and the information it produces) is one of a company’s most important assets—an asset companies are increasingly turning into a revenue stream. What types of data, whether generated from existing products and services or created from digitization, best lend themselves to monetization? We will explore the opportunities and challenges companies face when implementing data monetization strategies. We will also discuss the capabilities and skills needed for successful monetization.

Inventing the Digital Workplace

Moderator:

• Kristine Dery, Research Scientist, MIT Sloan Center for Information Systems Research (@kristinedery)

Speakers:

• Andy Erlandson, GM, IT for Sales, Services & Support, Microsoft (#AndyErlandson)
• Daniel Holohan, CIO, The Advisory Board Company (#DanielHolohan)
• Suresh Kumar, Senior EVP & CIO, Client Technology Solutions, BNY Mellon (#SureshKumar)
• David Saul, SB ‘64, SM ‘65, SVP & Chief Scientist, State Street Corporation (#DavidSaul)

CIOs are facing new challenges in the workplace. Traditional work arrangements are under siege by BYOD, social media, collaboration tools, mobile, etc. Digital has changed the very nature of work. Millennials have very different expectations of work than baby boomers. How can CIOs help mold the new workplace and workforce? What does “talent” look like in the digital economy and how do organizations attract and retain digital workers?

The Future (and Potential) of Large-Scale Digital Experiments

Moderator:

• Prof. Sinan Aral, PhD ‘07, David Austin Professor of Management, MIT Initiative on the Digital Economy (@sinanaral)

Speakers:

• Prof. Karim Lakhani, SM ‘99, PhD ‘06, Associate Professor of Business Administration, Harvard Business School (@klakhani)
• David Rose, CEO, Ditto Labs (@davidrose)
• Narinder Singh, President [topcoder]™, Board of Directors, Appirio (@singhns)

We are on the brink of a revolution in our understanding of human behavior, in part driven by a newfound ability to design and analyze complex social experiments at population scale. But digital experimentation is much more than just technology and analytics—it creates a powerful tool that helps us understand how to create influence over changing behavior on a broad scale through peer-to-peer interaction and communication. This session will focus on the mechanics and ethics of cheap, rapid, digital experimentation at scale, the implications for managers as well as workers, the benefits as well as the costs, and how organizations may use experimentation to understand the implications of different business strategies and public policies.

Leading Digital: A Manifesto for IT and Business Executives

Moderator:

• George Westerman, Research Scientist, MIT Initiative on the Digital Economy (@gwesterman)

Speakers:

• Anthony Christie, SF ‘98, CMO, Level 3 Communications (@ADCCMO)
• Michael Nilles, Chief Digital Officer, Schindler Group & CEO Schindler Digital Business, Schindler Group (@MichaelNilles)
• Craig Stephenson, Managing Director, Korn Ferry (#CraigStephenson)
• Brian Tilzer, SVP & Chief Digital Officer, CVS Health (#BrianTilzer)

Fueled by mobility, analytics, social media, cloud computing, and embedded devices, companies in every industry are mapping their way through the digital realm. Yet some firms are far outpacing others in their ability to derive new value from digital technology. These companies, in industries from banking to paint manufacturing, outperform their competitors and fight off digital startups. What is the difference? Digital Masters do more than just adopt technology. They transform their businesses through smart digital investment and strong leadership of change. IT executives have essential roles to play in digital transformation. This panel, which consists of CIOs and thought leaders from a range of industries, will show you how to be part of the strategic digital conversation.

Objects in the Future are Closer Than They Appear

Speakers:

• Andrew McAfee, SB ‘88, SM ‘90, Co-Director, MIT Initiative on the Digital Economy (@amcafee)

These days, even the experts are surprised at the pace of technological progress. Faster robots, more and more autonomous cars, AI systems that quickly teach themselves to reach superhuman performance levels, and other advances are causing us to reexamine our assumptions about how much and how soon the business world will change. In what has become a CIO Symposium tradition, Andrew McAfee will wind up the day with a lively look at what's coming— and when.