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Andy Erlandson is the General Manager of a global engineering team within Microsoft’s IT division. He is responsible for the technology platforms and tools that run Microsoft’s Sales, Enterprise Services, Learning and Customer Support systems. An inspirational leader and calculated risk-taker with an unrelenting focus on quality, Erlandson is passionate about customers and technology. He has held numerous roles during his 25-year tenure at Microsoft and has an innate talent to engage team members at every level, instilling loyalty and excitement up, down and across organizations. He has led support teams for several versions of Windows; ran competitive sales teams and served as a director of security where he helped institute a Microsoft-wide emergency response program for major security threats. Other accomplishments include establishing the Microsoft Support Lifecycle program, building the Critical Problem Resolution function and helping to establish Sustaining Engineering across all businesses at Microsoft. Erlandson graduated from Pacific Lutheran University with a bachelor’s degree in Computer Engineering. Erlandson is an avid basketball player, golfer, fisherman and Seahawks fan who loves the Seattle rain.